UX Process
I help companies from initial digital strategy and UX research - over ideation and prototyping - through testing with real users and stakeholders - to the development where I ensure that all interactions and details give the right user experience.
Understand the users & business
It's important to understand the people who will use the digital product / service and their needs, to design something that will actually get used and be satisfying. To determine which problems to solve in the company, it’s also important to understand the business.
I use different research methods depending on what knowledge is already gathered in the company - e.g. workshops, interviews, surveys and web analytics. I usually document the research results in personas / empathy maps, user journeys and high-level user stories.
Ideate with team & stakeholders
Ideation is done based on the understanding of users and business to integrate it into the product / service design and experience. The best ideas is created by a mix of people with the right knowledge: Decision makers, stakeholders, developers, UI & UX designers etc. I facilitate creative workshops to achieve this, and love all the methods and focus on Design Thinking, that Design Sprints has given us.
Prototype the prioritised ideas
When the ideas has been generated and prioritised, I refine them in sketches, wireframes or design together with an UI designer. Based on this I create a clickable prototype (e.g. in Figma / Sketch / InVision), and will map out the information architecture and user flows - to have a solid user-centered foundation for the whole solution.
Test the prototype and ideas
It’s always a really good idea to user test clickable prototypes, test the information architecture in card sorting, or even test simple sketches of ideas with real users and stakeholders. I have never tried not to learn something new in a test - And I have tried it a lot! Both remote and in labs, moderated and unmoderated.
Ensure UX in the development
Through the development I like to ensure that all interactions and details give the right user experience. I usually facilitate user story mapping, write user stories, conducts ongoing user tests, and work closely together with UI designers, product owners and developers.
I have worked with a lot of agile teams and helped establish how to work with UX design & research. It’s very different from project to projects what works the best - But I always do my best to ensure we develop meaningful and user friendly solutions.
“Alm. Brand has benefited greatly from Mette's UX expertise. We needed to define personas and perform UX tasks from research to interaction design. During the 4 months, Mette has worked extremely independently and been attentive to get around the organisation to understand our business in the best possible way. We experience Mette as extremely competent, flexible and not least a good colleague, with whom we can only give our best recommendations and will definitely work with again."
— Mia Dalsgaard, IT Manager, Alm. Brand