Cases
The companies I help vary from start-ups to large established companies, from private to public, and are in many different industries. In common they have the need for help to understand their target groups better and create meaningful digital solutions for them. See some examples here or contact me for more.
Milestone Systems
— Global Software Company
Goal: Activate and strengthen the Milestone Systems open platform community.
Process: I helped define the digital strategy and target groups, conducted research (interviews, surveys, card sorting), facilitated ideation workshops, created information architecture and clickable prototypes with an UI designer, conducted remote user testing, and made user stories and interactions with the developers.
Solution: "Marketplace", a B2B online store & web app self-service.
Alm. Brand
— Bank, Insurance & Pension Company
Goal: Reduce internal workflows, and establish a shared understanding of the users of a Salesforce CRM System.
Process: I conducted in-situ interviews across the whole organisation to understand the users and their workflows, documented it in personas and user journeys, facilitated ideation workshops, created clickable prototypes, and made user stories and interactions with the developers.
Solution: New features in a Salesforce CRM System, and personas and user journeys to be used for coming functionality in the solution.
Frame
— Start-up in the Construction Industry
Goal: Transform Sustainability Management to an online tool.
Process: I helped establish a process for working with UX design and research in an agile environment, conducted UX research and user testing, created clickable prototypes with an UI designer, and worked closely with developers, stakeholders and users to ensure we developed a meaningful and easy-to-use tool.
Solution: "Frame" SaaS app, a tool for Sustainable Management in the Construction Industry.
“Mette was UX consultant in Alm Brand and got a big task in my project. She quickly created an overview of the business and the users, and planned and conducted relevant interviews very independently. The UX design result was convincing: At the demo for the steering group and the rest of the business, there was 100% satisfaction, which is quite an achievement. In addition, Mette is easy to work with, and is great at being part of teams. I hope to get the chance to work with her again.”
— Frederik Berg-Munch, Project Manager, Alm. Brand